We hope to answer any questions you may have below or you can contact our Rose Specialists who are available should you require further guidance.
Our standard shipping charges are $25 per bouquet across all States of America, delivering Monday to Friday. For Saturday deliveries, there is an extra charge of $10.
Any sales tax will be applied at checkout based on your delivery address and applicable tax rates. You will be able to review the total charges, including taxes, before completing your purchase.
We ship our roses to every State in the United States of America including Hawaii and Alaska.
We deliver our rose bouquets throughout the year, except during national holidays.
Certainly. If you reside outside the USA, you are still able to place an order for a rose bouquet to be delivered to any address within the United States of America.
The rose bouquet will be carefully packed in our branded box and delivered by UPS. If you or the recipient of the bouquet are not going to be at home, please consider adding delivery instructions at checkout to help ensure the box is left in a safe spot.
Once your bouquet has been dispatched from the farm and is en route, you will receive an email notification with tracking information.
During the checkout process you can leave delivery instructions to make sure your order is left in a safe place.
The couriers are instructed to follow any delivery instructions provided. If no instructions are specified, the order will be left in a safe location or with a neighbour. If someone is present to receive the delivery, the courier may request a signature.
All rose bouquets should be received on the delivery date requested before the end of the working day – UPS usually deliver up to 7pm. If your order has not arrived as anticipated, please check your tracking number on the email notification in case the delivery is imminent or has been placed in a safe location or with a neighbour.
Alternatively, call us on 903 595 5243 or email contact@davidaustinrosebouquets.com with your order number, and we will investigate further and address the situation.
If you have received the incorrect bouquet, we of course apologise. Please contact us with your order number and a photograph of your bouquet in order that we can resolve as quickly as possible.
If your bouquet has arrived damaged we of course apologise and we will put it right.
Our rose specialists are on hand to help. Save any packaging and take photographs of both the packaging and bouquet as these will help us to identify the issue. Call 903 595 5243 or email contact@davidaustinrosebouquets.com
Due to the perishable nature of flowers, we are unable to accept returns. However, if you are not completely satisfied with your bouquet, please contact us immediately, and we will put it right.
Save any packaging and take photographs of the packaging and bouquet as soon as possible as these will help us to address your concerns.
If you have received the incorrect bouquet, we of course apologise. Please contact us with your order number and photographs of your bouquet in order that we can resolve as quickly as possible.
All refunds will be made within 5 – 10 business days. As we do not store your card details at any time for your security, we may need to correspond with the payee to make the refund.
If you have been offered a refund and you have purchased with an e-gift card, a refund of the purchase value will be made to a gift card within 5-10 business days. Unfortunately, we cannot refund to another payment method. If you wish for the refund to be placed on the same card please supply the gift card number.
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