1. PRICES
We kindly reserve the right to update our product and shipping prices as needed, without prior notice. Rest assured that the prices for any confirmed orders will always be honoured.
2. SPECIAL OFFERS
Occasionally, we may present special promotions or exclusive offers for our valued customers. Please be aware that the purchase of e-gift cards is not included in offers from David Austin Roses Bouquets.
2.1. EMAIL OFFERS
Kindly refer to the end date provided in the promotional email. Please note that our offers exclude shipping charges and is valid exclusively for purchases at David Austin Rose Bouquets. To redeem our offers, simply enter your code at checkout online or mention it when ordering by phone. This offer cannot be combined with any other David Austin Roses promotion. It also excludes e-gift cards and the offer is subject to availability, while stocks last.
3. ORDER CONFIRMATION AND DISPATCH
We will automatically send you an electronic confirmation via email and will notify you when your order has been dispatched. You will be able to track your parcel from the tracking number provided.
4. GUARANTEE OF QUALITY
We take immense pride in the quality of our roses and the personal care and attention we dedicate to handling and boxing each order. Whilst every bouquet is intended to arrive in all its resplendent glory, nature can occasionally go off-piste, or your box may have accidentally been damaged during transit. If you are unhappy with your bouquet, we will put it right.
Our rose specialists are on hand to help. Save any packaging and take photographs of both the packaging and bouquet as these will help us to identify the issue. Call 903 595 5243 or email contact@davidaustinrosebouquets.com
5. TERMS - PAYMENT WITH ORDER
We accept all major credit and debit cards, including Visa, Mastercard and American Express. You can also pay for your order via Paypal, ShopPay, Google Pay or Apple Pay. You can also purchase with an e-gift card online.
Normal terms of business apply, whereby your account will be debited at the time the order is placed.
6. E-GIFT CARDS AND CREDIT NOTES
David Austin Rose Bouquet gift cards are accepted for any rose bouquet on our website. E-Gift cards and credit notes can only be redeemed online as part or full payment for bouquets.
The e-gift card can be used to purchase bouquets of a higher price than the amount on the card. Upon payment at checkout, the difference can be paid.
Please note that our e-gift cards are valid only when buying direct from David Austin Rose Bouquets and may not be redeemed at any other online retailer selling David Austin cut roses.
Gift cards will be valid for 2 years.
David Austin Rose Bouquets reserves the right to amend these Terms and Conditions at any time without notice and to take appropriate action, including cancellation of the e-Gift card, if it deems such action necessary. This does not affect your legal rights.
7. SALES TAX
Any tax charges will be applied at checkout based on your delivery location and applicable tax rates. This ensures that the final price you pay reflects the correct taxes for the delivery address. You will be able to review the total cost, including taxes, before completing your purchase.
8. AVAILABILITY
We will endeavour to fulfil all orders where possible. However, as nature can sometimes be unpredictable, certain bouquets or varieties may occasionally become unavailable. Our priority is to ensure you have the best experience, so in these rare cases, we will always notify you of any cancellations. From time to time, as a natural product, we may need to substitute a flower variety to deliver the best experience.
9. COLOUR REPRESENTATION
As our roses bloom, they undergo a beautiful transformation in both colour and form. The positioning and translucency of the petals create subtle shifts in hue, light, and shadow, making it difficult to pinpoint precise colours. The allure of our roses lies in their ever-changing tones, with each bloom being uniquely different. For specific colour details, please refer to the product pages on our website.
10. ADVERSE WEATHER
Adverse weather conditions may prevent the delivery of orders by the time requested, or result in no delivery. We will of course, refund the full price of the bouquet and the shipping charge.
11. DELIVERIES
We ship our roses to every State in the United States of America including Hawaii and Alaska. We deliver our rose bouquets throughout the year, except during national holidays. The rose bouquet will be carefully packed in our branded box and delivered by UPS. For more information on delivery information, please click here.
12. RETURNS AND REFUNDS
Due to the perishable nature of flowers, we are unable to accept returns. However, if you are not completely satisfied with your bouquet, please contact us immediately, and we will put it right. For more information on refunds and returns information, please click here.